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Steps To Take After Storm Damage

4/18/2019 (Permalink)

Storm Damage Steps To Take After Storm Damage SERVPRO responding immediately to a storm disaster.

Storm damage can cause a significant amount of loss to your home or business. We understand the immense amount of stress natural disasters bring, therefore, we offer 24/7 emergency services to assist you. Our goal is to always ensure the safety of our customers and provide immediate restoration services. Storm damages can range from collapsed roofs to standing water throughout the home. This can leave not only your house damaged but all the valuables inside as well. We have gained an extensive amount of knowledge from being in the restoration business for 14 years. Here are a few steps to take after you experience storm damage.

  1. Assure your home or business is safe to stay in. In addition to damages like collapsed roofs and standing water, it's important to look out for sharp broken objects around the house as well.
  2. If your home is safe to stay in, photograph all damages in your home. This will ensure your insurance will fully compensate you for all damages to your valuables and structure of your property.
  3. Contact your insurance company so that you can be assigned an adjuster to come out and scope the home to determine the amount of damage to the property.
  4. Contact SERVPRO immediately, we respond to claims 24 hours a day and 7 days a week, to begin the mitigation and restoration process. Our trained and insurance approved teams can take the proper steps to property dry your home and restore it back to preloss conditions.

SERVPRO of The Woodlands/Conroe is proud to serve you during your time in need. If you ever experience a storm loss, never hesitate to give us a call, we will be over right away.  Our office services greater Montgomery County including The Woodlands, Conroe, Montgomery, Spring, Rayford and Oakridge areas.

Soot and Smoke Damage

4/12/2019 (Permalink)

Why SERVPRO Soot and Smoke Damage This home experienced soot and smoke damage.

Soot and smoke damage are some of the most destructive components of a fire loss. Typically fire damage is isolated to one area of the building, however, smoke can travel to multiple rooms. In fact, smoke entering the air conditioning and heating system and transferring throughout multiple areas of the building is a common issue.

Soot is the settled particles from smoke. In most cases, soot can be found on all surfaces, especially in the areas affected by the fire. Granite, wood and many other materials can prolong exposure to sitting soot and permanently stain and damage the materials.

SERVPRO has teams of specially trained technicians whose number one priority is to restore your property! We thoroughly clean the soot residue off the surface of your equipment and furniture with our specially formulated remediation solutions. In addition, we utilize custom cleaning tools that allow us to clean the interior structure of the building.

During the entire process, a dedicated SERVPRO Production Manager will work with your insurance company to determine the best restoration process for you. We work hand in hand as a guide for both you and your insurance adjuster to determine the most cost effective and appropriate solution to your unique claim.

Fire Construction And Its Connection To Commercial Fire Loss Mitigation

4/12/2019 (Permalink)

Why SERVPRO Fire Construction And Its Connection To Commercial Fire Loss Mitigation The kitchen area of this property experienced a fire loss.

Fire reconstruction is an essential component of restoring property after a commercial fire loss. The mitigation process consists of reconstructing any areas of the building that experienced total lost due to the fire.

SERVPRO is equipped to complete A-Z turnkey repairs to your damaged property that was affected by the fire. This could be as simple as replacing ceiling tiles and insulation or as difficult as reconstructing the complete interior building for catastrophic fire loses.

Our expert team, with nearly fifteen years of hands on experience, has handled thousands of commercial fires losses. Whether you have an isolated small fire or one that requires extensive construction, our trained and dedicated Production Managers can assist in developing a turn-key “A-Z” plan that will get your building back to its original condition.

SERVPRO’s top priority is to ensure you have a smooth process when experiencing fire loss. We encourage you to contact us immediately to quicken your restoration process. As soon as we are notified, we can began working with your assigned insurance adjuster on getting you back to business!

Actions To Take When You Experience Fire Damage

4/12/2019 (Permalink)

Why SERVPRO Actions To Take When You Experience Fire Damage This facility experienced severe fire damage.

Fire damage can be extremely detrimental to your commercial property, therefore, it’s very important to take caution and know the right and wrong actions to take after a fire.

Once everyone is safely out of the facility and the fire is extinguished, we highly suggest calling your insurance company to come and inspect the damage. After they file your claim, we recommend immediately contacting SERVPRO to begin the restoration process.

It’s our top priority to prevent further damage and restore as many valuables in your property as possible.Our goal is to alleviate stress by extracting the water left from firefighters as well as clean the valuables that are salvageable after the fire.

Having your salvageable and non salvageable items separated will help you document your valuables for your insurance. We suggest taking clear photos and videos of your destroyed items to help communicate with your insurance company.

Here are a couple frequently asked questions we get from those affected by a commercial fire loss:

  1. I didn’t start the fire, why do I need to file an insurance claim?

Answer: In most cases, the property owner is responsible for restoring their commercial property. Additionally, the tenant holds responsibility for their business content, such as equipment, computers, furnishings and tenant improvements.  Regardless of how the fire was started or who is at fault, it is each person’s responsibility to remediate and restore their property.

  1. Who is responsible for redecorating the interior of the building?

Answer: In most cases, the tenant is responsible for reconstructing the interior of the lease space. This will include: removing drywall, replacing flooring, and restoring the ceiling. Typically, the owner of the building is responsible for reconstructing the building. This will include structural components of the building, HVAC system, windows, exterior doors, elevators and any exterior portion of the building which may include landscaping. In most cases, any belongings that existed in the building prior to the tenant’s arrival is considered the responsibility of the property owner.

Is It Black Mold? 3 Ways To Know

1/24/2019 (Permalink)

Mold Remediation Is It Black Mold? 3 Ways To Know Black mold in homes can be a costly and dangerous problem.

Black Mold

Black mold are two words that no homeowner wants to hear. If you think this pesky problem is cropping up in your The Woodlands,TX home, a mold inspection is the best way to be sure. Until you can schedule one, however, here are a few quick tips to answer mold is what you’re dealing with.


All mold is comprised of microscopic organisms found indoors and outdoors. It spreads easily and comes in various colors including:

  • White
  • Pink
  • Gray
  • Orange

Black mold is the one that is best publicized and the one that homeowners most want to recognize and eradicate, fast.


Molds of all kinds love damp, dark areas. That means attics, crawl spaces, areas under sinks and anywhere drips, leaks or condensation can create pooling water are perfect breeding grounds. In homes, bathrooms are another common mold area. If you spot something dark and fuzzy in any of these areas, schedule a mold inspection.


Black-colored mold isn’t always just black. In fact, this type of mold often presents as a dark, greenish black and sometimes even has a grey tinge to it. While things like common dirt can take on this appearance, black mold also tends to be a bit slimy. If you see something matching this description, it might be black house mold.


This type of mold is known for its musty odor that is similar to the sharp, pungent odor of mildew. In many cases, you may not see black house mold, but the smell through your home can be a sign that it is present.

Black house mold is not something to play with. Left alone, it can spread and become an expensive problem to solve. If you think you have it, schedule a mold inspection and connect with a mold remediator to rid your house of the fungus.

What To Do When a Basement Floods

1/16/2019 (Permalink)

Water Damage What To Do When a Basement Floods A pipe break can rapidly fill your Conroe, TX basement with water

A basement flood can result in extensive water damage and pose secondary risks, such as mold growth. Here are several reasons why a basement may flood, steps homeowners should take, and insurance coverage guidelines.

A Broken Pipe

A pipe break can rapidly fill a basement with water, particularly if homeowners are not aware of the problem or are away from home. A homeowner should take the following steps:

  • Shut off the main water supply
  • Turn off power at the breaker box if possible
  • Contact electric and gas companies if flooding is severe

Shutting off water may limit the amount of damage. These other measures can promote the safety of residents and restoration workers.

An Appliance Leak

An appliance such as a water heater or washing machine may leak. While the cause of this damage may not be a covered peril, insurance coverage should be available for the resulting basement flood. A homeowner can take several measures:

  • Shut off the water supply to the appliance or the main supply
  • Shut off electricity or gas to the appliance or the main supply
  • Contact an appliance repair specialist or plumber

Limit damage by removing as much water as possible. A water damage cleanup company can be helpful if damage is severe.

Heavy Rain or Rising Water

Flooding from external sources can cause extensive damage and is excluded from most homeowners insurance policies. An additional flood policy is necessary to offset the costs of mitigating and restoring a basement flooded by heavy rain or a rising body of water. Rely on professionals to complete this cleanup job.

A Sewer Backup

Sewer backups are also not covered by standard homeowners policies. An additional sewer damage endorsement or rider can cover cleanup and restoration costs. Owners of homes that frequently experience backups may want to install a prevention valve.

These are four common scenarios that can cause a basement flood at a residence in Conroe, TX. Depending on the water source, homeowners insurance may or may not cover damage. Act quickly to mitigate primary damage and prevent secondary damage.

Commercial Fires and Water Damage

1/9/2019 (Permalink)

Commercial Commercial Fires and Water Damage Fire and water damage in The Woodlands, TX building

Commercial Fires and Water Damage

After a fire at your The Woodlands, TX, business, there's liable to be a significant amount of water damage in addition to the fire damage. It's likely that automatic sprinklers have gone off, and that at least one fire hose was used to extinguish the flames. There may be saturated drywall and carpeting, which can lead to a mold problem if not addressed promptly.

This situation requires the skills of a professional restoration company. They can take care of the damage by:

  • Making a thorough inspection
  • Extracting the water
  • Drying and dehumidifying
  • Disinfecting and cleaning
  • Repairing damage and completing restoration

Damage Inspection and Assessment

The restoration company first makes a careful inspection, assessing the water and fire damage and looking for any possible hidden problems, such as water behind walls. From their assessment they can determine which specialized equipment and techniques are best suited to the task.

Water Removal

As quickly as possible, the technicians begin the process of water extraction. This minimizes the chance of more damage from secondary sources such as mold. Any excess water is removed, using heavy-duty pumps and vacuums.

Drying and Dehumidification

At this point, the restoration team focuses on removing any moisture or humidity that remains. This is done through the use of professional-strength dehumidifiers and air movers.

Cleaning and Disinfecting

After everything is thoroughly dried, the remaining items and surfaces are treated to remove any threat from microbes or mold, using a variety of specialized methods. Any lingering odors are dealt with by using air scrubbers and foggers.

Damage Repair and Restoration

As soon as all moisture has been completely extracted and any threat from pathogens has been eliminated, the repair and restoration work can start. Depending on the extent of the damage, this might involve simple tasks like replacing carpets and painting, or more complex work like rebuilding entire rooms.

If you've had fire damage at your business, you're most likely going to have to deal with water damage as well. Hiring a restoration company can ensure that both problems are dealt with quickly, safely and efficiently.

A Water Hammer Can Cause a Pipe Break in Your Home

12/31/2018 (Permalink)

Water Damage A Water Hammer Can Cause a Pipe Break in Your Home Water damage after a pipe break in The Woodlands, TX

A Water Hammer Can Cause a Pipe Break in Your Home

Imagine that you open the cold-water faucet in your kitchen sink and let the water run. The water is moving quickly from the pipes in the street to the open kitchen faucet. That moving water has a lot of momentum. Next, imagine quickly shutting off that faucet. The moving water comes to a complete stop and hits the closed faucet with the force of a hammer. That is a water hammer.

A water hammer is more than just noisy. It beats away at your plumbing day after day, shaking your pipes and looking for a weak spot. In time, it will find that weak spot and cause a pipe to burst. There are several things you can do to deal with your water hammer and minimize the chances of a pipe break.

  1. Call the water department. If you think that your water pressure is dangerously high, complain. Perhaps they have some way to lower the water pressure entering your home. After all, you can’t be the only one in The Woodlands,TX with this problem.

  2. Secure all the pipes in your home. The sound made by a water hammer is the vibration of your plumbing. That sound may not seem like much, but the motion behind it can loosen plumbing joints over a long period. The loose pipes may require tightening pipe hangers, installing new ones and placing shims.

  3. Solve the water hammer problem with plumbing modifications. Water hammer arrestors can reduce the water hammer effect. Pressure reduction devices can lower the water pressure in your home. Install these, and you may never know what it is like to fix a broken pipe.

Be Prepared for the Day a Pipe Break Occurs
If a pipe breaks in your home, there is no telling when or where it will happen. All you can do is be prepared. Just know that there are qualified water damage experts ready to help. They are just a phone call away.

When To Schedule Furnace Maintenance

12/31/2018 (Permalink)

Regular furnace maintenance can promote safety and keep heating costs low. Experts recommend scheduling a professional inspection at least once a year and performing regular checks and maintenance on a furnace in a home in Conroe,TX. Follow these guidelines to prevent a heating fire and the need for fire cleaning.

Once a Year

Schedule an appointment with a furnace service every year before the weather gets cold. An appliance specialist should test the factors that impact the operation of a furnace, such as the static air pressure, gas pressure, combustion gases and temperature rise. Furnace components that should be inspected on an annual basis include:

• Blower motor and wheel
• Condensate drain and trap
• Drainage system
• Electrical wiring or gas lines
• Heat exchanger

An inspection may cost anywhere from $80 up to $150. This preventative investment is less expensive than cleaning up after a fire. Make sure that the furnace service technician checks and cleans every component that is necessary to keep the furnace functioning safely.

Several Times a Year

A homeowner should also regularly check the condition of a furnace and clean any components that have accumulated dust or debris. Every few months, particularly during the winter, it is a good idea to take a look at:

• Burner flame and ignition
• Blower door seal
• Filters
• Air intake
• Ventilation system

Use a vacuum to remove buildup from furnace components. A clean furnace will function at maximum efficiency with less risk of fire.

A furnace requires regularly scheduled maintenance to operate safely. In addition to a professional inspection every fall, homeowners should also perform periodic checks when the furnace is being used daily or frequently. If a heating fire breaks out, it will be necessary to replace the furnace. A fire cleaning restoration and smoke cleaning service can also restore damage caused by a furnace fire at a residence in Conroe,TX.

Common Questions About Category 2 Water Damage

12/31/2018 (Permalink)

If you are stuck with a broken pipe at your commercial establishment in Shenandoah,TX, you may have heard about Category 2 water damage and are finding yourself left with a lot of questions. Will water pipe repair address the issue? How damaging is this type of water? Fortunately, we have the answers you are looking for. Here are three common questions about Category 2 damage and responses to each.

What Is It?

There are three categories of water damage. They include the following:

• Category 1 damage, which is also known as “white water.” This is clean, fresh water.
• Category 2 damage, also known as “gray water.” This is water that sat too long.
• Category 3 damage. This is also known as “black water.” This water is contaminated.

In other words, Category 2 damage started out as clean water damage, but sat too long and became somewhat contaminated. Water from a broken pipe would be gray water of this kind. If you haven’t completed the water pipe repair and the moisture has sat for a couple of days, it may now be Category 2 water.

What Causes It?

As mentioned above, water that sits too long simply becomes gray water on its own. It usually comes from a higher level and seeps through building materials after your building becomes flooded. For example, water that starts on the second floor of your building is usually Category 1 water but then becomes Category 2 water as it trickles down to the first floor.

How Can I Address It?

If you handle your water pipe repair quickly, your clean water will not likely turn into Category 2 water or cause significant damage. Seek help as soon as your building is damaged to prevent a huge catastrophe. If significant damage is already present, your local commercial water damage restoration company should be able to help you complete remediation and drying processes in a timely manner to help salvage your property.