What our Customers say...

Testimonials

Joshua and Sam were very helpful

Very pleased with the remediation work that Kevin and his guys Darien and Chase did. Thanks guys!

Augustine and his crew did a great job! Showed up 15 minutes early, got right to work, answered all my questions, and were done in 2hours. So far, they've done a great jog. We'll see how they do tomorrow on the monitoring and what they think is actually destroyed! Dave

Augustin and his crew were very professional, personable and thorough when they came out to our house for water remediation. They also liked our curious dog who demanded their attention! We recommend them to anyone.

We are pleased to comment on Sam & Joshua, two fine SERVPRO Employees who did remediation for our home after a nasty leak flooded our Dining Room. They were polite & considerate, hard working & efficient in the hard work they did. They explained anything we asked about and completed their outstanding work in about 3 hours. We are glad we selected SERVPRO & got them.

Awesome service by Joshua, Sam, and Nelson!

Joshua (crew chief) and Sam (technician) were both amazing. They were extremely respectful, outstanding at there job, and went above and beyond to assists us. SERVPRO is blessed to have these two men on there team!

Overall great experience. Very professional and fast to respond. Great customer service! Highly recommend!

WOW is all I can say!!! When you need someone to step in after a tragedy has struck home these are the people you want! Not only was I informed from start to finish, but the work done was amazing. They mean it when they say "Like it never even happened." Thank you SERVPRO of The Woodlands/Conroe.

SERVPRO has been working at our property for a week or so now. It has been a pleasure dealing with Felton Price and his co-worker Mark. They seem to take pride in their work. Both men are professional and friendly.

My spare bedroom’s ceiling collapsed due to a leak in the attic. Serv/Pro was recommended by my insurance company, After calling them, they arrived within 3 in a timely manner of the collapse and started the cleanup. They were quick and professional. They continued to monitor the situation until complete. Thanks

This group stood out vs. two others called to the scene of water damage. They ascertained the damage and provided a realistic recovery strategy.

They do fast and very thorough work and their employees are very clean cut and well mannered and keep your house very clean.

Rashad Kennedy was great! He was on time and really helped us out. He was very informative and because of him I asked for additional services.

Julian & Andrew came to my house to clean up after a home invasion, there was blood all down the stairs and wall, they had to remove walls and carpet and then they sterilized my doors and cabinets. They worked so great together, they got the job done!!! They are very professional and polite, I just want to thank SERVPRO and Julian and Andrew for a job well done! I would recommend your company and these 2 workers to any of my friends, I will keep your information for future use.

Kevin W and Oscar and their team were great. Made a bad situation better with their great work ethic, humor and professionalism. Would definitely recommend them.

Rashad Kennedy and his team were awesome! They showed up early and were very professional and courteous through the whole process. They explained what they were doing and why every step of the way so we never felt lost. Flood damage is a headache, but they absolutely did their best to alleviate as much stress as possible. Would definitely recommend their services if you are in the Woodlands/Conroe area and need water/fire damage services.

Rashad was very professional and explained everything to me that was going to be done. The work will start tomorrow so I will update the review after work is complete. But so far, so good.

Rashad Kennedy was great and informative. Appreciate how courteous they were through our whole process. 10 stars!

Rashad Kennedy and his helper were very respectful and explained everything that they were doing and how long it would take to complete work. I would recommend them again.

Rashad Kennedy was Very Professional and Respectful. Would recommend his service again.

Rashad Kennedy was extremely helpful and responsive. Highly recommend!

Kevin and Oscar were with us from start to finish on a demo job after Hurricane Laura. House needed most of the walls and ceiling removed and then house dried out. Good communication of the process throughout the project. They did all this while driving back and forth daily.

We had such a positive experience with Rashad Kennedy and his team from SERVPRO. We had suspected mold and Rashad was able to pinpoint the problem and treat the mold in a timely manner. He and his team went above and beyond the whole day and did a phenomenal job communicating with us on every step of the process. Thank you Rashad and SERVPRO!

Service tech, Kevin W, was very polite and he explained everything he was doing and why. Very thorough, great customer service!

SERVPRO guys are extremely professional, friendly, and they took the time to explain to us what they were doing and why. We had a worry about the water damage and we felt like they went above and beyond the norm to put our minds at peace about the flooding situation we were in! I would like to recognize Kevin Wilkes, Kevin Penland, and Agustin Castelano. They each come highly recommended, as they each are super professional, hard working, and we felt like they were always honest about our situation. They made us feel looked out for and had compassion on us and towards what we had endured. Those qualities are hard to find. This company has top notch employees. Fortunately, we are covered under warranty so I don't have input on financial value, but SERVPRO guys are awesome!

Felton and Aaron were very professional and did a great job. Thank you SERVPRO!

I had major water leaks inside my home due to faulty flat roof parts of my home, with heavy rain forecast for that night. Called SERVPRO, talked to dispatcher Christine and she immediately helped get someone out that evening, even though it was after 5pm to cover the entire roof area with tarps to help mitigate damage. The next day, SERVPRO rep Joe Harrington came to a walk-through of inside of house and get me set up for water damage mitigation. Joe has been very helpful every step of the way. He and his crew came on Wednesday afternoon to start with the process, and had most of the demolition done on first day, and set up the dehumidifiers and air movers, covered everything and cleaned up. There was small amount of demolition in a couple other rooms to be done the second day, but he explained everything in detail every step of the way. Someone comes and checks each day to make sure everything still working properly. Today is the third day, and due to their great work most of the rooms have already been able to have the machines moved out. I would definitely recommend this company if you have suffered any water or fire damage (and fire damage probably includes water damage after fire dept does their job) to your home, and Joe in particular, to anyone needing water or fire mitigation done, as they did fantastic job considering the amount of damage in several rooms and will allow me to get repairs done sooner than expected.

Joe and Jerry responded to the extensive water damage in our home. Both men were extremely hard working, efficient, and very polite. Joe answered all of our questions in a thorough and comprehensible manner. Would HIGHLY recommend these two gentlemen and this company. Great work y’all!

Kevin and Mo were so amazing. They were kind, considerate of out difficult circumstances, they went above and beyond at at every turn, and made us feel so comfortable at a very challenging time. They are both significant assets to your company! Many thanks!

On March 20, 2020 I was woken up at 7:15 with a flooded house. I rushed around with every towel I owned trying to soak up hours of running water that destroyed all the carpet and sheetrock in eight rooms. I called my insurance and placed a claim. Within an hour the adjuster was on his way and told me to contact SERVPRO in Lake Conroe. They were at the house within an hour and a half; these people were wonderful they took charge moving stuff pulling up the carpet and placed dryers to start the cleanup. Four days later they were finished; they picked up their equipment and I asked if they knew anybody that did construction to help me repair my damage and they said they also did restoration and had me contact Brent Hazelwood. Brent came out spent quality time with us about the damages and that he could have it all complete in a week and a half. Within a month and a half the construction began (took so long because of insurance adjuster) but when they got the go to start the work they wasted no time. I was introduced to I guess you would say my foreman Kevin. He was my lifesaver, he contacted me every morning to see if I needed anything or to let me know what was happening from day to day. He treated everything in my home as his own, he was very meticulous in everything he did. From Brent, Kevin, the painter, carpenter, and floor guys my hat definitely goes off to you. The job y’all did was beyond amazing and we are happier with our home than when it was built 8 years ago. Thank you so much for your honesty and caring. God Bless.

I had a terrible plumbing break which wrecked my entire single story home. My sister recommended SERVPRO and I couldn’t have been more pleased! I had never had anything like this happen before and was at a loss. Thank you Kevin Wilkes at SERVPRO Woodlands/Conroe for helping me step by step with the process. He explained what was going to take place and managed my expectations and kept me informed and at ease. His team (Nelson and De’Quan) worked nonstop to get the job done. I am so appreciative of them and would highly recommend this team to my family and friends! Thank you guys!!!

I have to tell you Keven and Mo were very professional and did a fantastic job. They came out on a Sunday and still had smile on their faces and took the job serious. I always ask a lot of questions and both Kevin and Mo answered them with ease. I would recommend SERVPRO and definitely want to give Kevin and Mo a big thank you for turning a bad situation into a positive.

Today Kevin and Mo with SERVPRO did an assessment of water damage caused by a roof leak at my house. Kevin did a thorough check of several walls and baseboards and provided immediate feedback. The good news for me is that most of the damage is only cosmetic and can be easily fixed. He also pointed me to one spot that retains moisture and needs further attention. He explained how it should be dried and repaired. He provided an estimate from SERVPRO to do the repair, and he also gave me some good advice in case I choose to fix it myself. I did have to pay for his assessment, and I found it was worth the small cost to have a professional evaluation and high quality advice. I would not hesitate to call SERVPRO again for their help. They were very responsive - I called them at 11 am and they stopped by only a few hours later.

Team Kevin and Monel are excellent! The are very conscientious, professional, thorough, tidy and first class all around!

Had a water leak in my kitchen and Kevin and Monel called me and let me know that they were coming from The Woodlands but they would be here within about two and a half hours, they got here right on time, they have been nothing but nice and kind and have done excellent work.

Excellent work. Very proficient. So extremely helpful. Kevin, Joe, Jaden, Julian, & Elvis, I don’t know what I would have done without y’all!! Thank you so much!!

Felton Price and Aaron Ayala came out tonight to help me dry out from a water leak. I will admit that I was quite anxious about breaking my isolation to let anyone in my house, but I learned that they are taking the same precautions I am to protect themselves and their families. I felt as safe and comfortable with them as anyone can in these times. They were friendly, professional, and very thorough even though I trashed their evenings with their families. I will be asking for these two men to come back to do the monitoring and hopefully remove all of these blowers and dehumidifiers sooner rather than later! I have called SERVPRO before so I didn’t hesitate to call them this time (hopefully the last!!).

Felton Price was the tech who came to do moisture readings ordered by insurance. 5 stars to Felton for professional, friendly and informative service! He was very reassuring too!

Wonderful customer service with immediate call back. The staff was so nice and helpful; really went above and beyond.

We had a pipe rupture in our attic that ended up flooding a small part of the attic that caused a ceiling to cave in. SERVPRO was called out about 730 pm and was there within an hour. A supervisor named Kevin showed up and could not have been more informative, helpful and cordial. He explained everything that was about to happen and made us feel very comfortable with the process. The communication from him and the people at SERVPRO has been exceptional and I could not give them a higher recommendation.

I am in the middle of dealing with a roof leak that caused kitchen ceiling damage. My insurance company arranged for SERVPRO to come out and do an estimate. Sam showed up; he was friendly, personable, and thorough. He patiently answered all of my questions. A few days later, a team of 3 guys showed up to prepare the sheetrock and set up the equipment and get it running. They were friendly, polite, and professional. Today, Joe H. showed up to check on the equipment and measure the moisture levels. He was friendly, professional, and patient to answer my questions. I am very impressed with the SERVPRO employees. I would recommend this company to anyone who needs their services.

We had come home to water all over the house. When we called our insurance company they told us we needed to find a company to come clean it up. After talking to a few companies we found SERVPRO of the Woodlands to be the nicest and caring about our situation. They had someone out right away and even asked if we needed to bring us anything along the way. They put our house back together and I will never use another company.

Steven and Cannon did an outstanding job getting my house dry after my water heater burst in the attic! I was impressed with SERVPRO. They were professional and knew what they were doing. I highly recommend them.

These gentlemen were extremely helpful and explained everything that needed to be done in my home. I found them to be honest, genuine, and willing to go the extra mile on my behalf when my home experienced substantial water damage. I highly recommend them.

I was very impressed with the crew. Very efficient, mannerly and courteous. I'm happy to say I'll recommend them to others. Kevin, Kody and Jesus are great!

We had a small electrical fire and hired SERVPRO through our insurance company. They arrived as promised and cleaned the entire house from ceiling to floor and everything in between. Likhy's team was fantastic and very thorough. Would recommend them if you need their service.

Felton, DeQuan and Daniel were all very professional and did a great job! Would definitely recommend using SERVPRO of The Woodlands/Conroe.

My family and I had a busted water pipe in the wall that caused a lot of damage while we were at work. We came home to a mess. The carpets were soaked the walls were saturated with water almost 12 inches up from pulling in the water. Within hours SERVPRO was at our home had pulled up to water the wet carpet and began drain the house. In just a couple more days the entire house was back to normal. Thank you SERVPRO of the Woodlands Conroe I hope I never need you again but if I do I know you are there!

I want to say that these people turned my bad situation into a very good one! I had a busted pipe in the wall of my bathroom  spewing water all day into the second floor of my home. It made a huge mess upstairs and down. I called SERVPRO of the Woodlands and they were there in less than an hour with two vehicles and three guys. Thanks to them I didn't have to even leave my house. Very professional people and  worked very well with each other.

Milka's team was excellent!! They worked really hard to help us make a smooth transition from one house to the other. I would recommend them without hesitation!!

Daniel and Felton did an excellent job cleaning up and setting up the drying system. They also helped in easing some of the stress. Thank you!

Felton, Cannon and Christopher did a very professional job on Christmas Night. Excellent customer service. Thank you!!!

I had a nasty pipe burst that caused 2ft of water in my bathroom. I gave SERVPRO a call and they arrived within 40 minutes. I was impressed with how much communication we had until they arrived, they even talked me through making sure no more water was leaking through. 

Truly experts at what they do! I was shocked at how educated and informed the technicians were about the entire process. Great job!

I had such a pleasant experience with the entire staff. Thank you for being so patient, kind and compassionate to me. It isn’t easy going through property damage. 

Thankful for a company with trustworthy employees. They came right in and began cleaning my house and not one item was missing when they finished! 

The best part about this company is the 24 hour service. I don’t know what I would have done if they weren’t available to come out and help in the middle of the night. 

I had never experienced flooding issues in my home until recently and I was very stressed out! I called around to a few companies and SERVPRO offered the best estimate price, so I gave them a try. I was pleasantly surprised with how fast the process was. My home was back to normal in no time, I’m super impressed. 

SERVPRO was great to work with. Definitely recommend using them. 

Your team is awesome! They are all on their A game!

Thank you for such a quick response!

Your technicians are awesome! Very detail oriented.

Our formerly moldy basement is now a very clean basement. Thanks SERVPRO!

I appreciate how courteous everyone was!

After we had a fire in the kitchen, SERVPRO came out and got it cleaned up in no time!

Your professionalism is first rate!

Thank you for such prompt service!

Your technicians were very courteous and prompt. An overall terrific experience!

SERVPRO did a fantastic job getting us back up and running!

Hold on to Manny, he is a hard worker and did a great job!

Everyone, from the office staff to the technicians, was exceptional. The technicians were very respectful and answered every question I had. Thank you SERVPRO for making this experience so smooth and easy for me!

Everything went smoothly and everyone was so nice!

Roderick and Chanse were very professional and polite. They were excellent!

The techs that came out explained everything very well to me. They were just wonderful!

Your wonderful crew just left my house. The delivery guys who picked up the furniture and brought it back are wonderful. They sure work very hard. And your unpacking crew helped me so much and I appreciate everything they did. They were all professional and very nice people again thumbs up to SERVPRO. 

I am more than happy that SERVPRO treated me with the utmost respect and got the mold damage repaired as they promised to do. Thank you SERVPRO.

Keep up your great work! No one wants to use a fire damage restoration service, but when you need them, SERVPRO of The Woodlands/Conroe are the best! Call them if you ever have a need!

They did a great job, wonderful, friendly crew.

Wonderful crew! Made a horrible situation almost fun!

Crew did an excellent job and are always welcome here.

Your employees were extremely courteous, friendly and professional. Always answered my questions.

The team was well mannered and professional. Strong and very helpful with the questions I needed answered.

Great job! The crew worked their tails off. Kirk and Eli are especially great and very hard working. Everyone has been wonderful. Crew is very nice and professional.

The gentlemen that assisted with the clean up were extremely kind and helpful. I will recommend this company to anyone who needs your services. Thank you for having wonderful employees.

Thank you so much for your assistance with the water damage at Mrs. Wolf's apartment. She is very limited, both physically and financially, and your generous help are much appreciated. I am so pleased to know that there are still companies in this world that have the kindness and compassion for less fortunate people.

This is a truly fantastic organization. They made sure my mold damage was taken care of in a complete and orderly fashion that ensured the health of my family. I would highly recommend them to anyone needing the same kind of help cleaning up mold damage within their home.

This was a fantastic company to work with in getting the storm damage fixed in my house. I would endorse them to anyone needing their repair services. While I do hope never to need there services again, it will not be because of their company they were tremendous!

From the first phone call through the follow-up a week after completing the repairs. This company sought to answer my questions and to ensure we were happy with their service. I couldn’t have been happier as a customer. It’s my pleasure to recommend them, but more over they just made me feel really comfortable with the repairs. You should give them your business!

I was extremely impressed with their professionalism as well as their expertise. As you can imagine, they had to keep the FAA completely informed as to the how/when for every procedure they performed, due to the critical nature of that facility’s mission. They held daily meetings with the FAA personnel on site and provided me with written progress reports.

I would recommend them highly and would use them again.

Excellent Service!

I was very pleased!