What our Customers say...

Water Damage Testimonials

I had major water leaks inside my home due to faulty flat roof parts of my home, with heavy rain forecast for that night. Called SERVPRO, talked to dispatcher Christine and she immediately helped get someone out that evening, even though it was after 5pm to cover the entire roof area with tarps to help mitigate damage. The next day, SERVPRO rep Joe Harrington came to a walk-through of inside of house and get me set up for water damage mitigation. Joe has been very helpful every step of the way. He and his crew came on Wednesday afternoon to start with the process, and had most of the demolition done on first day, and set up the dehumidifiers and air movers, covered everything and cleaned up. There was small amount of demolition in a couple other rooms to be done the second day, but he explained everything in detail every step of the way. Someone comes and checks each day to make sure everything still working properly. Today is the third day, and due to their great work most of the rooms have already been able to have the machines moved out. I would definitely recommend this company if you have suffered any water or fire damage (and fire damage probably includes water damage after fire dept does their job) to your home, and Joe in particular, to anyone needing water or fire mitigation done, as they did fantastic job considering the amount of damage in several rooms and will allow me to get repairs done sooner than expected.

Joe and Jerry responded to the extensive water damage in our home. Both men were extremely hard working, efficient, and very polite. Joe answered all of our questions in a thorough and comprehensible manner. Would HIGHLY recommend these two gentlemen and this company. Great work y’all!

On March 20, 2020 I was woken up at 7:15 with a flooded house. I rushed around with every towel I owned trying to soak up hours of running water that destroyed all the carpet and sheetrock in eight rooms. I called my insurance and placed a claim. Within an hour the adjuster was on his way and told me to contact SERVPRO in Lake Conroe. They were at the house within an hour and a half; these people were wonderful they took charge moving stuff pulling up the carpet and placed dryers to start the cleanup. Four days later they were finished; they picked up their equipment and I asked if they knew anybody that did construction to help me repair my damage and they said they also did restoration and had me contact Brent Hazelwood. Brent came out spent quality time with us about the damages and that he could have it all complete in a week and a half. Within a month and a half the construction began (took so long because of insurance adjuster) but when they got the go to start the work they wasted no time. I was introduced to I guess you would say my foreman Kevin. He was my lifesaver, he contacted me every morning to see if I needed anything or to let me know what was happening from day to day. He treated everything in my home as his own, he was very meticulous in everything he did. From Brent, Kevin, the painter, carpenter, and floor guys my hat definitely goes off to you. The job y’all did was beyond amazing and we are happier with our home than when it was built 8 years ago. Thank you so much for your honesty and caring. God Bless.

I had a terrible plumbing break which wrecked my entire single story home. My sister recommended SERVPRO and I couldn’t have been more pleased! I had never had anything like this happen before and was at a loss. Thank you Kevin Wilkes at SERVPRO Woodlands/Conroe for helping me step by step with the process. He explained what was going to take place and managed my expectations and kept me informed and at ease. His team (Nelson and De’Quan) worked nonstop to get the job done. I am so appreciative of them and would highly recommend this team to my family and friends! Thank you guys!!!

We had a pipe rupture in our attic that ended up flooding a small part of the attic that caused a ceiling to cave in. SERVPRO was called out about 730 pm and was there within an hour. A supervisor named Kevin showed up and could not have been more informative, helpful and cordial. He explained everything that was about to happen and made us feel very comfortable with the process. The communication from him and the people at SERVPRO has been exceptional and I could not give them a higher recommendation.

We had come home to water all over the house. When we called our insurance company they told us we needed to find a company to come clean it up. After talking to a few companies we found SERVPRO of the Woodlands to be the nicest and caring about our situation. They had someone out right away and even asked if we needed to bring us anything along the way. They put our house back together and I will never use another company.

Steven and Cannon did an outstanding job getting my house dry after my water heater burst in the attic! I was impressed with SERVPRO. They were professional and knew what they were doing. I highly recommend them.

These gentlemen were extremely helpful and explained everything that needed to be done in my home. I found them to be honest, genuine, and willing to go the extra mile on my behalf when my home experienced substantial water damage. I highly recommend them.

My family and I had a busted water pipe in the wall that caused a lot of damage while we were at work. We came home to a mess. The carpets were soaked the walls were saturated with water almost 12 inches up from pulling in the water. Within hours SERVPRO was at our home had pulled up to water the wet carpet and began drain the house. In just a couple more days the entire house was back to normal. Thank you SERVPRO of the Woodlands Conroe I hope I never need you again but if I do I know you are there!

Your wonderful crew just left my house. The delivery guys who picked up the furniture and brought it back are wonderful. They sure work very hard. And your unpacking crew helped me so much and I appreciate everything they did. They were all professional and very nice people again thumbs up to SERVPRO. 

They did a great job, wonderful, friendly crew.

Wonderful crew! Made a horrible situation almost fun!

Crew did an excellent job and are always welcome here.

Great job! The crew worked their tails off. Kirk and Eli are especially great and very hard working. Everyone has been wonderful. Crew is very nice and professional.

The gentlemen that assisted with the clean up were extremely kind and helpful. I will recommend this company to anyone who needs your services. Thank you for having wonderful employees.

Thank you so much for your assistance with the water damage at Mrs. Wolf's apartment. She is very limited, both physically and financially, and your generous help are much appreciated. I am so pleased to know that there are still companies in this world that have the kindness and compassion for less fortunate people.

I was very pleased!